Privacy Policy
for Chariklo Commerce Ltd.
1. Introduction
Chariklo Commerce Ltd. (“we,” “our,” or “us”) operates as an Amazon-growth partner for various brands. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our Amazon listings, brand pages, websites, or other online services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
- Name, shipping address, billing address, email address, and phone number
- Order details and purchase history
- Customer service inquiries, messages, or feedback
- Brand partnership or supplier information (for business partners)
B. Information Collected Automatically
When you interact with our listings or websites, we may automatically collect:
- IP address and device information
- Browser type, operating system, and access times
- Clickstream data, referral sources, and Amazon analytics data
- Cookies and similar tracking technologies
C. Information from Third Parties
We may receive limited customer data from Amazon and our brand partners to fulfil orders, process returns, or provide customer support in compliance with Amazon’s data policies.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and returns
- Communicate with you about purchases, inquiries, or product updates
- Provide warranty, recall, or support services
- Improve our product offerings and customer experience
- Comply with legal, tax, and regulatory obligations
- Prevent fraud and protect against unauthorised transactions
4. How We Share Information
We do not sell your personal information. We may share information in the following cases:
- With Amazon: To fulfil orders, manage inventory, and handle returns or complaints
- With Service Providers: For logistics, shipping, payment processing, customer support, and analytics
- With Brand Partners: Limited sharing for warranty claims, quality control, or product support
- For Legal Reasons: If required by law, subpoena, or to protect our rights and property
All third-party partners are required to handle your information securely and in accordance with this Privacy Policy.
5. Data Retention
We retain your information only as long as necessary to fulfil the purposes outlined above or as required by law. When information is no longer needed, it will be securely deleted or anonymised.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Request data portability
- Object to or restrict data processing
To exercise your rights, please contact us at info@chariklocommerce.co.uk. We will respond in accordance with applicable privacy laws.
7. Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyse performance, and personalise user experiences. You can manage your cookie preferences through your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
If you are located outside the United Kingdom, your information may be transferred to and processed in countries where data protection laws may differ. We take measures to ensure adequate safeguards are in place for such transfers.
10. Children’s Privacy
Our Services are not intended for children under 13 (or under 16 where applicable). We do not knowingly collect or process personal data from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted with a revised effective date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Chariklo Commerce Ltd
Email: info@chariklocommerce.co.uk
Address: 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE